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Unified Communications + Contact Center Solution RFP


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Procurement Information:

RIDES MASS TRANSIT DISTRICT

UNIFIED COMMUNICATIONS + CONTACT CENTER SOLUTION

REQUEST FOR PROPOSALS (RFP)

 

Announcement:              8/17/2023

 

Project Description:          Rides Mass Transit District (RMTD) is looking to obtain and implement a cloud based Unified Communications + integrated Contact Center solution (UCaaS and CCaaS). Both solutions should be provided by the same carrier and integrate or “speak” to each other from a single carrier.

 

Evaluation:                       This is a best value procurement and awards will be made on the combination of price and features.

 

Proposal Deadline:         9/18/2023 at 12:00PM CST

 

Proposal Request:           All requests should be submitted by email to the Procurement Coordinator:  mikayla.moake@ridesmtd.com




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