Rider information
Frequently asked questions
Rides Mass Transit District (RMTD) provides public transportation across 17 counties in southern and east central Illinois. These FAQs cover the basics of scheduling a trip, fares, destinations, and using the service.
If you still have questions after reading through this page, a mobility professional at your local operation center can walk you through your options by phone.
This page answers questions about:
- How to schedule trips and when to call.
- Where you can travel and what it costs.
- Accessibility, companions, and rider support.
- What to do if you don’t see the service you need.
Common questions
RMTD rider FAQs
These questions are based on what riders ask most often. Answers reflect RMTD’s current policies and rider information.
Scheduling a trip with RMTD is as easy as calling your local dispatch office and providing your information. Staff will review your request and offer the best, most affordable solution they can.
Be ready to share your pickup location, destination, the time you need to arrive, and whether you need a return trip. In some communities, you can also ride fixed routes without making a reservation. Many of those fixed routes can be tracked in real time using the Rides MTD Go app on Apple and Android devices.
Prices vary based on where you are traveling, the type of trip, and the service you are using. Most individual fares are listed in RMTD’s fares and passes information and can also be confirmed when you call to schedule.
If you are unsure which fare applies to your situation, mention that when you speak with the dispatcher so they can quote the current rate for your trip.
RMTD can arrange transportation anywhere within its service district. In some cases, staff may also help you connect with neighboring transportation providers to travel farther, when those options are available.
When you call your local dispatch facility, describe where you need to go (including city and any time-specific appointments), and staff will work to build a trip plan that fits within RMTD’s service.
RMTD receives reservation requests for door-to-door service Monday through Saturday from 8 a.m. to 4 p.m. Passengers can leave ride requests and cancellations after hours using the RMTD voicemail system.
Buses may operate outside of these hours, depending on the route and community. Fixed route service in some communities follows its own published schedule.
For door-to-door service, RMTD does not take same-day reservations or walk-ons. You should schedule your trip in advance by calling during reservation hours.
This advance scheduling helps RMTD group trips efficiently, manage vehicle capacity, and ensure that riders reach destinations on time. Fixed route service, where offered, may be used without advance reservations by following the route schedule.
Yes. RMTD operates lift-equipped and ramped vehicles and is committed to complying with the Americans with Disabilities Act (ADA). Many riders with disabilities use either fixed routes or ADA paratransit service, depending on their needs and location.
When you call to schedule, let staff know if you use a mobility device, need door-to-door assistance, or have a service animal. This helps RMTD assign an appropriate vehicle and driver and provide any reasonable modifications needed for your trip.
In many cases, riders with disabilities may have one personal care attendant travel with them to help during the trip. A companion may also ride along, and additional passengers may be accommodated on a space-available basis.
Everyone traveling with you should be picked up and dropped off at the same locations. When you book your trip, tell the dispatcher if you will have a personal care attendant or companions so they can be included in the reservation.
Passengers may only bring items they or a personal care attendant can carry in a single trip. Large or very heavy items that interfere with normal passenger access may be refused.
RMTD does not assume responsibility for damage, breakage, or loss of parcels. If you are unsure whether something can be brought on board, ask when you schedule your ride.
If you do not see exactly what you need, call the operation center in your area. A mobility professional will talk through your situation and help you explore available options.
In many cases, staff can suggest a combination of services or connections that are not obvious from route listings alone, especially for medical appointments, work, and essential errands.
Still not sure which option fits your trip?
Call your local RMTD operation center and explain where you need to go, when you need to be there, and any accessibility needs you have. A mobility professional will help match you with the best available service.
RMTD will provide affordable, safe and accessible public transportation for all residents of the communities served by promoting independence, self-sufficiency and economic opportunity.