Guides, policies, and downloads

Tri-fold brochure with an overview of Rides Mass Transit District, service types, accessibility, and current fare details.

• Format: PDF, 3-panel brochure
• Language: English

Spanish-language brochure describing RMTD services, eligibility, and general information for riders whose primary language is Spanish.

• Format: PDF, multi-panel brochure
• Language: Spanish

Online handbook and ADA policy information, including reservation hours, carry-on rules, and key expectations for riders and drivers.

• Includes: Service hours, reservation rules, carry-on policy
• Updated for 2024

Describes the Rides Plus service, eligibility, and how trips are coordinated for riders with additional mobility or medical transportation needs.

• Format: PDF brochure
• Audience: Rides Plus riders and caregivers

Printable fare brochure outlining in-county and out-of-county fares, fixed route fares, and transit pass options for different rider groups.

• Covers: Cash fares and local transit passes
• Format: PDF brochure

Detailed fare and pass information integrated into the new Fares page, including current rates, discounts, and where to purchase passes.

• Use this in combination with the printed fare brochure
• Link to updated Fares page on the redesigned site

RMTD’s public notice of compliance with Title VI of the Civil Rights Act, including how to file a discrimination complaint.

• Explains non-discrimination protections
• Lists Title VI contact information and office locations

Printable complaint form for individuals who believe they have been subjected to unlawful discrimination under Title VI.

• Format: PDF form
• Submit to the RMTD Title VI Coordinator as outlined in the instructions

Policy statement explaining how RMTD provides reasonable modifications for riders with disabilities and how ADA complaints are handled.

• Details ADA rights and responsibilities
• Explains how to request reasonable modifications

Online form to submit ADA complaints or request reasonable modifications in order to use RMTD services.

• Collects contact information and description of your request
• Can also be submitted via printable form

Printable application form for those who need paratransit accomodations.

• Allows riders to request paratransit rides
• Can be submitted via printable form

Information about RMTD’s bus safety practices and rider responsibilities to help keep operators and passengers safe on every trip.

• Includes safety tips and general guidance
• Use alongside the Rider Handbook

Federal transit funding public notice that includes a Title VI non-discrimination statement and information on how to participate in planning.

• Format: PDF public notice
• Audience: General public and private operators

Step-by-step overview of how to schedule rides, what information to have ready, and what to expect from RMTD’s service.

• Explains phone scheduling and basic ride etiquette
• Good introduction for new riders

Answers common questions about eligibility, service area, reservations, fares, and more for riders and caregivers.

• Great starting point if you are unsure where to look
• Pairs well with the Rider Handbook